FAQ

Frequently Asked Questions (FAQ)

Welcome to the selectrove FAQ section! Here you’ll find quick answers to the most common questions about our products, services, orders, and policies.
Need more help? We're just a message away:

📧 Email: info@selectrove.com
📞 Phone: +448085013845
📍 Address: 310 Old Brompton Road, London, SW5 9JH, United Kingdom

🔍 General Questions

Q: What is selectrove?
A:  selectrove is a modern menswear brand focused on timeless, quality-crafted fashion. Our mission is to help men express confidence through refined, design-led clothing that elevates everyday style.

Q: How can I reach customer support?
A: You can contact us anytime via email at info@selectrove.com or call us during business hours at +448085013845 We’re here to help!

📦 Orders & Shipping

Q: How do I place an order?
A: Simply browse our store, choose the items you love, add them to your cart, and follow the secure checkout process.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and American Express. All payments are securely processed in GBP (£).

Q: How long does delivery take?
A: Orders are prepared within 1 to 2 business days, and typically arrive within 3 to 5 working days after dispatch. Most customers receive their parcels within 4 to 7 business days.

Q: Do you ship internationally?
A: Currently, we ship only within the United Kingdom. However, we’re working on expanding our delivery zones soon!

Q: Is shipping free?
A: Yes, standard delivery is free on all UK orders — no minimum spend required.

🔁 Returns & Exchanges

Q: What’s your return policy?
A: You have up to 30 days from the delivery date to return or exchange an item if it doesn’t meet your expectations.

Q: How do I return an item?
A: Contact us at info@selectrove.com with your order number and reason for return. We’ll send you instructions and the appropriate return address.

Q: Can I exchange a product?
A: Yes! Exchanges are possible within 30 days of receipt. Our support team will assist you with the process.

🛍️ Products

Q: Are your products high quality?
A: Absolutely. We handpick every product with an emphasis on quality materials, craftsmanship, and long-term use.

Q: How do I choose the right size?
A: Product pages include size guides and detailed descriptions. If you're unsure, our team is happy to assist — just reach out!

Q: Do you offer eco-friendly products?
A: Yes, we proudly carry a curated selection of environmentally responsible items made with sustainability and wellbeing in mind.

🔐 Account & Security

Q: Do I need an account to place an order?
A: No, guest checkout is available. However, creating an account allows you to track your orders, save preferences, and access exclusive offers.

Q: Is my personal information safe?
A: Yes. Our website is secured with SSL encryption and we use PCI-compliant payment systems to protect your personal and financial information.

Q: How can I sign up for the newsletter?
A: Scroll to the bottom of our homepage and enter your email address to receive updates, product launches, and special offers.

Contact Us

If you have any questions or need assistance, we're here to help!

Opening Hours (GMT/BST):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 9:00am – 2:00pm

Average Response Time: 24 to 48 hours

For more ways to contact us, visit our Contact Us page.